Frequently asked questions

All of our rentals receive a green, like-new clean—every time. Some might call it an obsession with clean, and we’re OK with that! As one of the foremost experts in eco dry cleaning, we’re dedicated to ensuring that every garment looks and feels like new—every time you rent.Its about a clothing care system that uses steam to refresh and sanitize the clothes, getting rid of odors and wrinklesand also can remove over 99 per cent of allergens and bacteria in clothing, with hot steam sterilizing the clothes while also straightening them.

There are no set return dates! When you’re ready to swap for something new, you can send back the previously rented items, AraFashion will receive and inspect the goods then your new closet will open again for you in the Member’s section so you are free to choose whatever you like again. For the one time renters ( occasional renting ) you must return the products in the same garment bag you received them or box, always using the prepaid label included with your initial rental order. The deadline to receive back the products is always the last date of your rental plus 24 hours in case this date falls into a Sunday or Public Holiday.

As a valuable Style Club Member we reward you with lots of surprises. Members get always 15% discount of the retail undiscounted price, including the luxury cosmetics, Free shipping and many more other benefits. (Subscribe for the newsletter now – newsletter subscription) and get an extra 10CHF coupon for your first order.

If you wish to cancel your Style Club Membership, simply send us an email to cancellation@arafashion.ch within your first 14 days of membership and we will refund you. If your membership goes more than 14 days then the whole month will be billed. You must write to us at least 48 hrs before the end of 30 days of membership period. Then you membership is cancelled and no recurrent charge is taken. For more details please see Terms & conditions.

Send us an email to: customerservice@arafashion.ch or simply phone us at 043 299 0000 ( Mon-Fri 09:00-18:00). We will be delighted to help you!

Unfortunately AraFashion Suisse does not deliver abroad.

We do accept all major prepaid/debit/credit cards ( Visa, Mastercard, American Express, Discover, Diners Club, JCB, UnionPay) and direct bank transfer.